Finaid → About the Office
Each Sunday, we profile a worker on the job in the Cape Fear region. Today, it's Kamesia House, university financial aid director.
Employer: Fayetteville State University, where she has worked since 2006.
What was your prior job? Financial aid director at Shaw University. "I have over 24 years of financial aid administrative work," including at N.C. State and N.C. Central universities.
How would you describe your responsibilities? "I have the responsibility to ensure students receive an education. The majority of our students are receiving some type of financial aid. Without this financial aid, they would not be able to continue with their education. I'm providing access and affordability for our students." She oversees a staff of about 12 people.
How did you get this job? "I started out as a work-study student at Shaw University and I picked up what I call 'the bug.' The rest is history. Once I graduated, I got a job there at different departments and worked my way up. ... I enjoy helping our students because I understand exactly what they are going through, because I was once on the other side of the table."
What's the busiest time on the job? August and January.
When you tell someone what you do for a living, they sometimes say: " 'We love you. You're the person I need to chat with.' And I'm always out in the community, providing services to high schools, to churches, to civic organizations. I'm giving them financial aid literature."
What does it take to do a job like this well? "It takes commitment, compassion, dedication, excellent listening skills. And understanding, because everyone's situation is different. And patience."
What do you like most about your job? "I enjoy listening to our students, understanding their needs and assisting them in providing financial aid."
Can the job be stressful? "It can be. At the end of the day, when that student comes back to thank you, it takes away all of that stress."